Job Listing Title: Call Center Representative/Helpdesk

Summary:

We are immediately hiring for full-time Call Center Representatives/Helpdesk at a leading global IT company located in Southfield, MI. This is a great opportunity to work for a company that provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing.

Benefits Offered: 

Dental insurance

Health insurance

Vision insurance

Weekly Pay

Job Responsibilities:

· Provide professional end-user support via telephone, email or web submits

· Provide restorative or maintenance actions to resolve end-user problems

· Responds to end-user problems based on standard procedures

· Track incidents and calls, including but not limited to, entering data into the database timely 

· May be responsible for ensuring systems are configured properly

· Skills, Licenses, Knowledge, Education and Training Requirements:

· High school diploma or equivalent required

· 0-1 year’s relevant experience

· Requires excellent customer service skills

· Solid foundation of Personal Computer experience

Job Type: Full-time   (Eligible for direct hire consideration at 640 hours worked)

Pay: $15.00 hourly

Shift(s): 1^st shift: Monday through Friday (availability to work an 8 hour shift between the hours of 7:00 am – 6:00 pm)

2^nd shift: Monday through Friday with rotating weekends (availability to work an 8 hour shift between the hours of 2:00 pm – 11:00 pm)

Location: Southfield, MI

Opportunity to advance to full-time

Great team environment that promotes collaboration

Caring leadership

Diverse and inclusive culture

Ability to access and grow into other roles

Don’t wait – apply today to start working with us!