Call Center Rep/Helpdesk

Southfield, MI 48034

Posted: 11/07/2022 Job Number: HS626447117

Job Description

Job Listing Title: Call Center Representative/Helpdesk



We are immediately hiring for full-time Call Center Representatives/Helpdesk at a leading global IT company located in Southfield, MI. This is a great opportunity to work for a company that provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing.


Benefits Offered: 

Dental insurance

Health insurance

Vision insurance

Weekly Pay


Job Responsibilities:

· Provide professional end-user support via telephone, email or web submits

· Provide restorative or maintenance actions to resolve end-user problems

· Responds to end-user problems based on standard procedures

· Track incidents and calls, including but not limited to, entering data into the database timely 

· May be responsible for ensuring systems are configured properly


· Skills, Licenses, Knowledge, Education and Training Requirements:

· High school diploma or equivalent required

· 0-1 year’s relevant experience

· Requires excellent customer service skills

· Solid foundation of Personal Computer experience


Job Type: Full-time   (Eligible for direct hire consideration at 640 hours worked)


Pay: $15.00 hourly


Shift(s): 1st shift: Monday through Friday (availability to work an 8 hour shift between the hours of 7:00 am – 6:00 pm)

2nd shift: Monday through Friday with rotating weekends (availability to work an 8 hour shift between the hours of 2:00 pm – 11:00 pm)


Location: Southfield, MI


Opportunity to advance to full-time

Great team environment that promotes collaboration

Caring leadership

Diverse and inclusive culture

Ability to access and grow into other roles



Don’t wait – apply today to start working with us!



Meet Your Recruiter

Hollie Strong

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