We are currently seeking an Account Advocate to join our Midwest Energy Efficiency team to provide critical program support for Michigan-based energy efficiency programs. The primary role the Account Advocate will serve is to provide support for field-based staff and the network of participating Trade Allies.

Key Responsibilities:

• Work as part of a team on the implementation of client sponsored energy efficiency programs.
• Maintain ongoing communications with participating contractors, customers and consultants.
• Provide general support to field based staff.
• Coordinate and follow up on program Quality Assurance activities as appropriate.
• Act as liaison between program participants, subcontractors and customer service/processing team.
• Support and track contractor enrollment in programs.
• Responds to trade allies and customers inquiries and answers product and service questions.
• Resolves and clarifies customer and energy efficiency program complaints.
• Provides IT support and training to energy efficiency program participants.
• Tracks areas for process improvements .

Field activities:

• Coordinates and/or conducts training and outreach activities.
• Resolve in-field customer issues as needed.
• Verify product installation and complete residential field inspections as needed.

Basic Qualifications:

• Associates Degree or 3 years of equivalent work experience required.
• Proficient with Microsoft Office Suite.

Preferred Skills/Experience:

• 1-2 years of energy efficiency related experience.
• 1-3 years of rebate processing experience in technical sector. Examples include; construction, energy, automotive or IT services.
• Previous customer service experience in home repair/renovation or equivalent building trades.
• Excellent customer service skills.

Professional Skills:

• Excellent verbal, interpersonal and written communication skills.
• Strong analytical, problem-solving and decision making capabilities.
• Team player with the ability to work in a fast-paced environment.
• Sound business ethics, including the protection of proprietary and confidential information.
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).
• Ability to handle multiple priorities.

Pay: $20.00 - $25.00/hourly, pending experience

Benefits: Full benefits and vacation offered at 90 days of employment

Duration: Contract to hire